Marcoo wants you to be happy with your order completely. We’re passionate not only about cycling and design but also quality is a big thing for us. However, we can appreciate people can change their mind or in rare occasions manufacturing faults can occur. If this is the case, here are the options available.
Exchange or refund
Marcoo provides free UK returns within 30 days of purchase from marcoowear.com Providing your item is unworn, as new and has all its tags attached you can return it for an exchange or refund within 30 days of purchase.
Whether you want an exchange or refund the process is the same. This is what you need to do:
If you have registered with us:
To make a return/exchange login and visit your account page, click on order history and select the appropriate order, click “Return this item” and complete the web form. Once complete, follow the instructions to send the package.
If you checked out as a guest:
Fill out the returns form here. Once complete, Follow the instructions to send the item back.
When will I receive the refund or the item?
You will receive the refund in the same payment method used for the purchase within approximately 30 days, depending on your bank.
Marcoo reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.